FAQs

Many people wonder what does Sapone and Kandila mean.  Sapone means soap in Italian and Donna (part Italian), is the woman behind all the soap.  Kandila means candles in tagalog (a dialect of the Philippines) and Mary is a filipina our candle maker.   

Since our 2018, we've prided ourselves on making  high-quality handmade candles and soap products that are easy on the environment and your wallet.  We take scents inspired by personal memories, our duo team develops these into home goods that elevate your everyday. The result is luxury fragrance you can feel good about.

If our handmade candles and soaps t is marked as sold out, we will restock shortly. If a product is marked as sold out in the sale section, that means they are retired for the season and will be back for that particular season. You can always email us and ask when a product will be back. 

All of our ingredients are thoughtfully sourced to create safe, sustainable products that are cruelty-free, phthalate-free, and never tested on animals. 

All of our candles are made with 100% coco- soy wax and/or coco apricot was with cotton core or cotton wood wicks.  All   our soaps are hot processed in small batches and are made from  high   quality organic oils, butters, and essential oils. 

Each product page has a complete list of ingredients.

We work hard to fulfill your online orders, which means that we will try our best to cancel or make changes to your order,  however there is no guarantee. Please email us at saponeandkandila@gmail.com and we will let you know if changes or cancellations can be made. Thank you for your understanding!

Yes - SK handmade candles and soaps make perfect gifts for any occasion, we will also include gift notes with online orders

At this time, we do not offer wholesale.  Hopefully in the near future!

We ship domestically throughout the U.S., including to Alaska, Hawaii, and Puerto Rico. 

As of September 6 2020 will be now be shipping to Canada!

 Sure do! Enjoy FREE shipping on all orders within the U.S. including AK + HI - with a  minimum order of $65.

Please allow 3-5 business days for your order to be processed and shipped. Once dropped off and scanned  in by our carrier, domestic orders shipped within the contiguous U.S.  may take 2-5 business days to arrive, depending on location. AK, HI, and outlying territories may take longer.

Please note: once a package is shipped, the tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We are currently unable to replace missing  or stolen packages.

An order's tracking status may take 24-48 hours to update once a shipping label has been created. If you haven't received any updates  after 48 hours, please reach out.

f you aren’t happy with your purchase, please reach out to us at saponeandkandila@gmail.com and we’ll help get the process started. If you're experiencing an issue with an SK product, please include photos and a detailed description in your email so that our team can determine how to best lend a helping hand.